As part of its ‘Ride Safety’ campaign, Uber has recently launched numerous safety features like 911 texts, rider PIN numbers and on-trip reporting on its ride-sharing app.
The ride-hailing company is now testing a new ‘Record Audio’ feature to ensure the ride comfort and safety of its customers, according to a recent tweet by app researcher Jane Manchuan Wong.
Wong has acknowledged that she didn’t participate in the beta-testing phase of the new record-audio feature, but she had accidentally discovered it during “an actual Uber ride”.
According to the tweet, the new feature enables riders to record audio if they feel uncomfortable during their trip.
The recorded audio will then be sent to Uber for further analysis and action against misbehaving and/or rash drivers.
The Safety Toolkit also permits riders to share their trip status with family and friends, besides reporting complaints to Uber and contacting police.
Such an audio recording feature could be illegal in certain regions and countries across the globe as their laws mandate consent of both parties before recording an audio clip.
Just a few weeks ago, the company had rolled out RideCheck to flag suspicious events like long and undesignated stops or car crashes to ensure passenger and driver safety during the trip.
Uber is yet to reveal the full details about its latest addition (Record Audio feature) to the safety toolkit of its ride-sharing app.
It may be recalled that Uber’s rival Didi Chuxing had rolled out a similar set of safety features earlier to its riders in China to enhance the overall user experience.